Course Features
Duration
12 weeks
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop
Language
English
Subtitles
English
Level
Beginner
Effort
4 hours per week
Teaching Type
Self Paced
Course Description
Course Overview
Alumni Network
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
During the ExpertTrack well be using the Salesforce Trailblazer platform
No prior experience is required for this customer experience management ExpertTrack
Some prior knowledge of customer relationship management, customer success, or customer experience design would be beneficial
This ExpertTrack is suitable for anyone who wants to learn how to use Salesforce to improve customer experience
This is not essential, however, as these courses cover fundamental aspects of customer relationship management
What You Will Learn
Articulate how to automate processes and workflows and create support processes
Create, identify and evaluate customer options via data held on CRM systems
Evaluate criteria to construct customer experience processes
Identify administration fundamentals and how to set them up in Salesforce
Identify best practices for CRM
Target Students
In particular, it will enhance the CRM skills and employability of early-stage or aspiring customer success and customer experience management professionals early-career customer experience managers looking for a CRM consultant role business development a
Marketing professionals whose roles rely on customer data and customer experience design who require Salesforce skills and experience
This Salesforce ExpertTrack will help you understand how to improve customer experience using CRM systems
Course Instructors