Customer Experience Design for Customer Success

Already valued at $6.5 Billion in 2019, the customer experience management market is projected to grow by over 17% annually until 2027. You can make a career out of CX strategies and tools and provide a valuable service to businesses in a variety of industries. This is a lucrative opportunity to build your knowledge and skills.

ExpertTrack was created in collaboration with Salesforce. Find out how to optimize customer experience and increase customer loyalty, average spend and profits by exploring customer journeys CX design.

Your knowledge of CX principles will grow as well as your understanding of CSM methodologies. These principles and methodologies will be applicable to different business contexts. You will also learn how to optimize customer value for specific customer segments. These CX journeys will be developed to help customers achieve their business goals.

Learn how to use Salesforce CRM software to improve your knowledge of the market-leading CRM software Salesforce.

Digital innovation and transformation are transforming the market and reducing barriers to entry for all industry sectors. Competition is increasing rapidly. The consumer has more power than ever thanks to digital channels that allow them to share their buying experiences, conduct research, and make important buying decisions.

You can improve your business's ability to communicate with customers and eliminate their pain points. This will help you to stay ahead of the rest to ensure long-term stability.

This ExpertTrack's content was adapted from the Customer Engagement Management with Salesforce Training Microcredential. To learn more, take a look to the Microcredential. It offers smaller cohorts and tutor interactions as well as academic credit.