Customer Experience Design for Customer Success: CX Impact and Strategic Insights
Course Features
Duration
4 weeks
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Mobile, Desktop
Language
English
Subtitles
English
Level
Intermediate
Effort
4 hours per week
Teaching Type
Self Paced
Course Description
Course Overview
Alumni Network
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Define CX
Outline the top-line approach to effective CX design
Identify effective tools for CX
Define what a journey map is
Identify key elements of a journey map
Target Students
This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including:early-stage or aspiring customer success and experience management professionals
early career professionals looking for a CRM consultant role
business development and sales professionals
product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.