Information Technology
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Customer Experience Design for Customer Success: CX Impact and Strategic Insights

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$12

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Course Features

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Duration

4 weeks

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Delivery Method

Online

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Available on

Lifetime Access

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Accessibility

Mobile, Desktop

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Language

English

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Subtitles

English

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Level

Intermediate

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Effort

4 hours per week

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Teaching Type

Self Paced

Course Description

In the digital age, customer service is more important than ever. Customer experience (CX), design offers a way for businesses and individuals to stand out from their competitors by better understanding their customers.

This course teaches you how to design CX, the most common tools in the industry, how they can be deployed, and how to interpret customer journey maps.

Start your CX journey today by defining the parameters for customer experience design. This course will provide a guideline for effective CX designs, as well as a review of effective tools to create CX design and bring CX strategies to life.

CX design and improvement is only possible if you understand the customer journey. You'll learn how to define it and identify key elements to a journey map.

Course Overview

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Alumni Network

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International Faculty

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

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Define CX

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Outline the top-line approach to effective CX design

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Identify effective tools for CX

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Define what a journey map is

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Identify key elements of a journey map

Target Students

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This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including:early-stage or aspiring customer success and experience management professionals

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early career professionals looking for a CRM consultant role

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business development and sales professionals

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product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.

Course Instructors

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Ghilaine Chan

Instructor

Ghilaine is passionate about allowing people to do their best work and delight others, it being the heart of customer service and success! She has over 20 years experience scaling global service teams
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$12

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