Information Technology
Hands on Training icon
Hands On Training
Hands on Training icon

Customer Experience Design for Customer Success: CX Impact and Strategic Insights

Course Cover
compare button icon

Course Features

icon

Duration

4 weeks

icon

Delivery Method

Online

icon

Available on

Lifetime Access

icon

Accessibility

Mobile, Desktop

icon

Language

English

icon

Subtitles

English

icon

Level

Intermediate

icon

Effort

4 hours per week

icon

Teaching Type

Self Paced

Course Description

In today's digital age, customer service plays a crucial role in the success of businesses and individuals. Customer experience (CX) design is a powerful tool that allows companies to differentiate themselves from their competitors by gaining a deeper understanding of their customers. This course focuses on teaching the principles of CX design, the most commonly used tools in the industry, and how to deploy them effectively. Additionally, it guides interpreting customer journey maps, which are essential in understanding and improving the customer experience.

To begin your CX journey, this course emphasizes the importance of defining the parameters for customer experience design. By establishing clear guidelines, businesses can ensure that their CX designs are effective and aligned with their goals. The course also delves into various tools that can be utilized to create impactful CX designs and bring CX strategies to life.

A key aspect of successful CX design and improvement is understanding the customer journey. This course equips participants with the knowledge and skills to define the customer journey and identify its key elements. By mapping out the customer journey, businesses can gain valuable insights into their customers' experiences and make informed decisions to enhance their offerings.

Overall, this course provides a comprehensive overview of customer experience design and equips learners with practical skills to create impactful CX strategies. By implementing effective CX designs and utilizing customer journey maps, businesses can deliver exceptional customer experiences that set them apart from their competitors.

Course Overview

projects-img

Alumni Network

projects-img

International Faculty

projects-img

Post Course Interactions

projects-img

Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Define CX

Outline the top-line approach to effective CX design

Identify effective tools for CX

Define what a journey map is

Identify key elements of a journey map

Target Students

This course is for professionals looking to progress their career and further their understanding of customer experience and customer success strategies, including:early-stage or aspiring customer success and experience management professionals

early career professionals looking for a CRM consultant role

business development and sales professionals

product and marketing professionals whose roles rely on customer data and CX design execution, or who require Salesforce skills and experience.

Course Instructors

Author Image

Ghilaine Chan

Instructor

Ghilaine is passionate about allowing people to do their best work and delight others, it being the heart of customer service and success! She has over 20 years experience scaling global service teams
Course Cover