Introduction to Amazon Connect and the Connect Control Panel (CCP)
Course Features
Duration
45 minutes
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Course Description
Course Overview
Hands-On Training,Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
Conceptual knowledge of cloud-based contact centers
Familiarity with contact center operations
What You Will Learn
Demonstrate core agent functionality in an omnichannel contact center
Introduce the administrator console and Contact Control Panel (CCP)
Explain the basic features and functionality of Amazon Connect
Target Students
Technical professionals who work with (or would like to work with) the implementation, maintenance, and optimization of the contact center
Contact center agents and managers in communication with internal or external customers