ITIL 4 Fundamentals - Essentials of IT Service Management

ITIL 4 is a framework for information technology service management (ITSM) that provides a holistic and integrated approach to managing IT services in organisations. It is the latest version of the ITIL framework and upgrades its previous versions by incorporating new working methods, including Agile, DevOps and Lean practices. ITIL 4 is designed to help organisations create value for their customers by focusing on four dimensions of service management: people, products, processes and partners (also called the ‘four Ps’). This framework helps organisations to create, support and deliver IT services to fulfil their stakeholders' expectations. Exoexcellence Consultants have designed this course to help you understand the ITIL 4 framework. We outline the four main components of ITIL 4: the ITIL service value system, the four dimensions of service management, the ITIL service value chain and ITIL practices. Our course lays out the requirements for ITIL certification and the benefits of acquiring it. We use illustrations to explain ITIL 4 and its related concepts and provide various charts, tables and tabs in the ‘Resources’ section to help you master this versatile ITSM framework. We also include lesson summaries that you can draw on when needed. Sign up for this IT training course to master the essentials of the ITIL 4 framework and add a valuable new skill to your professional portfolio.