Patient Customer Service Training

Take our Patient Service Training course to learn how to communicate effectively with medical service users to make your health facility run smoothly. Patients are customers of healthcare providers and practitioners. They should be treated the same way as any other important participant in a business transaction. This training will teach you how to provide exceptional customer service, especially for those who are vulnerable or exhibit stressful behaviours.

Good organisation and administrative practices are essential for healthcare services to run smoothly. This course will teach you how to manage customer satisfaction and operate to high standards. This course will teach you how to manage time, translate common medical jargon, and organize your office. After completing this training you will be able to provide initial patient care and become an integral part of a healthcare "family".