Management
Hands on Training icon
Hands On Training
Hands on Training icon

Using AI to Gain a Competitive Edge for your Customer Experience (CX)

Course Cover
compare button icon

$10

Visit Course

Visit Course

Course Features

icon

Duration

2 weeks

icon

Delivery Method

Online

icon

Available on

Lifetime Access

icon

Accessibility

Mobile, Desktop

icon

Language

English

icon

Subtitles

English

icon

Level

Beginner

icon

Effort

2 hours per week

icon

Teaching Type

Self Paced

Course Description

This course is two weeks long and will equip you with the practical skills and knowledge to use AI to enhance customer service and increase sales.

Customers spend more time interfacing with brands via social media, websites, or other online channels.

This course will teach you how to make the most of customer data. Learn how to collect customer data and take immediate actions based upon deeper insights.

AI can be a key component in helping businesses to gain insights and improve their return on investment (ROI).

You'll learn about AI-driven technology platforms as you find practical AI applications that can help your business's AI evolution.

Additionally, you will learn how to create the infrastructure necessary to implement AI in your organization.

Jaimie Patel is the VP Marketing Science at Critical Mass. This agency is a leader in digital marketing and experience.

Jaimie has more than 15 years of experience in digital marketing, data sciences, and AI. She has been involved in numerous projects that identified smarter insights to improve digital marketing performance and enhance customer experience through machine learning-driven modeling and AI.

You'll be guided by her expertise to help you create an AI-driven culture in your company and develop a roadmap that will allow AI implementation to increase sales.

Course Overview

projects-img

Alumni Network

projects-img

International Faculty

projects-img

Post Course Interactions

projects-img

Instructor-Moderated Discussions

projects-img

Case Studies, Captstone Projects

Skills You Will Gain

Prerequisites/Requirements

check-card-img

You do not require any previous knowledge of AI

What You Will Learn

check-card-img

Describe what AI is, its history, uses, and future applications

check-card-img

Describe key AI methods

check-card-img

Describe how AI can be used to measure the CX and support the end-to-end customer journey

check-card-img

Explore AI platforms that can optimize the CX

check-card-img

Explore how to leverage and customize existing AI Technology

check-card-img

Explain how to create an AI infrastructure within your organization

Target Students

check-card-img

This course is designed for anyone looking to learn how to leverage artificial intelligence to advance their business or brand

Course Instructors

Author Image

Jaimie Patel

Instructor

VP, Marketing Science, Critical Mass
Course Cover

$10

Visit Course

Visit Course

Offer Percent Icon

1 Coupon Available
Get upto 30% Discount