Navigating the Guest Services Manager Landscape in India with Step-by-Step Career Guide

Guest service managers are usually accountable for the day-to-day operational activities of their company principal office or front desk. Their primary responsibility is to make sure that the systems within the building are operating smoothly and that all procedures are followed to the letter. The responsibilities of this job include managing, scheduling and training staff members in guest services as well as customer appointment and reservation processing; and resolution of complaints. In addition, the manager of guest services is typically responsible for conducting interviews and securing new employees in the guest services department. In a typical working day, guest services managers will spend most of their time interacting with customers to make sure they are satisfied with their requirements. They also spend some of their time working on administrative and procedural tasks like scheduling reports, scheduling, and training.

Managers of guest services are an integral part of the hospitality and customer service field. They are typically located in businesses that cater to customers from outside, such as hotels, retail stores, outlets, as well as spas and salons. The job is usually performed in an indoor location during normal working hours. Certain nights, weekends and holidays are typically needed because of the nature of the work.

The job generally requires a minimum graduation from high school or an equivalent. Prior customer or guest service experience in the service sector is highly preferred. Managers of guest services must be team players who have strong oral and written communication skills. They should also be able to communicate with customers via email, telephone or in person. A strong organizational skill as well as the capability to work on computers with standard office software is essential.