This course will teach you how to create customer conversational solutions with Contact Center Artificial Intelligence. This course will introduce you to CCAI, its three pillars (Dialogflow Agent Assist and Insights), as well as the concepts behind conversational experiences, and how they influence the design of your virtual assistant. This course will prepare you to design intelligent conversations with your virtual agent.This course is intended for beginners with the following roles:Conversational designers: Creates the user experience for a virtual assistant. Transforms brand requirements into natural dialogue flows.Citizen developers: Develops business applications that can be used by others. Software developers: Develops software using a programming language, such as C++, Python, Javascript, and sometimes an SDK/API.Specialists in operations: Troubleshoots and monitors system operation. Supports and installs system and network tools.Prerequisite: This course requires that learners have completed Google Cloud Product Fundamentals, or equivalent experience.
