Managing Entitlements and Milestones in Salesforce Service Cloud

If you don't have the right tools, it can be difficult to enforce SLAs within a Service Cloud organization. This course, Managing Milestones and Entitlements in Salesforce Service Cloud, will teach you how to create and manage SLAs from within Salesforce Service Cloud. You'll first learn about the relationship between Entitlements Objects and Milestones Objects. Next, you will learn how to select the right Entitlement Model that suits your company. You'll also learn how to automate warnings, automated actions and other measures based on your users' behavior regarding SLAs. This course will equip you with the knowledge and skills required to ensure strong SLA governance for your stakeholders, straight from Salesforce Service Cloud.