Microsoft Dynamics 365 Customer Engagement (CRM): Customization and Configuration

Companies need to find innovative ways to engage customers and attract new customers. Dynamics 365 Customer Engagement helps you do just that. Although the platform is powerful out-of-the box, what if you want to modify or extend it to fit your business' needs? This course, Microsoft Dynamics 365 Customer engagement (CRM), teaches you how to customize and configure the system to meet your needs. You'll first learn how to customize and create your data schema including entities, fields and relationships. You'll then learn how to customize the UI, including creating charts and dashboards and updating views and forms. You'll also learn about the processes, users and security that go on behind the scenes. After the course is over, you will have a solid understanding of how to optimize Dynamics 365 Customer Engagement through configuration and customization.