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Professional Certificate in Retail and Omnichannel Management

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Course Features

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Duration

2 months

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Delivery Method

Online

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Available on

Limited Access

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Accessibility

Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Beginner

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Effort

5 hours per week

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Teaching Type

Self Paced

Course Description

Learn the essentials of retail and get insights from real-world retailers about how to navigate the transition from brick and mortar to omnichannel.

This Professional Certificate program will teach you the four core components of retail business.

  • Forecasting
  • Inventory Decisions
  • Assortment Planning
  • Pricing

This course will examine the challenges retailers face when integrating traditional brick-and-mortar and online retail. It will also discuss the strategies and tools they use to address these issues. The program is problem-driven and hands-on. It will help you to understand and apply the concepts that you have learned.

You'll be amazed at the impact of your decisions on your business and customers.

The certificate material, in addition to the online video, includes simulations, screencasts showing how to implement concepts and tools, interviews with managers, and live chats.

This program is open to all levels of retail business owners, managers and specialists, as well as retail store owners. You will be able make better retail decisions by the end of this program.

Course Overview

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International Faculty

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

How leading retailers are navigating their omnichannel journeys

How to find the best prices for your products

How to fulfill omnichannel demand

How to plan and optimize your inventory management

How to support an omnichannel strategy

How to think and decide on product assortment

How to understand the needs of omnichannel customers

How to generate and evaluate sales forecasts

Course Instructors

Antonio Moreno-Garcia

Associate Professor of Operations

Antonio (Toni) Moreno-Garcia is Associate Professor of Operations at the Kellogg School of Management. He received his PhD in Operations and Information Management from The Wharton School of the Univ...

Santiago Gallino

Assistant Professor of Business Administration, Tuck School of Business

Santiago Gallino is an Assistant Professor of Business Administration at the Tuck School of Business. He is interested in operations management challenges in the retail industry. Santiago study both ...
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