Administrative and executive assistants typically work using telephones and computers in offices to communicate with the executives within and outside of their organizations. A bachelor's degree as well as proficiency in using computers, such as Microsoft Word, Excel, PowerPoint, and Access are typically required for this job. They also communicate with secretaries, customers and employees every day and therefore, the ability to communicate is essential to manage meetings and plan large-scale projects.
Secretaries should always keep an affable manner, even during times of stress since a professional and friendly manner is crucial in order to impress clients. They should always be prepared to present executives and make a an excellent impression to their customers, and may be asked to handle more pressing issues. Executive/administrative assistants may also coordinate travel and accommodations for business activities, so time-management, and organizational/multitasking skills are highly beneficial for this position. Communication skills that are both written and verbal abilities are also essential.
Administrative assistants should maintain a calendar of appointments with multiple parties. They must always be ready to work within the constraints of time of the parties involved. Additionally, an extremely high level of discretion and trustworthiness is essential when handling sensitive and sensitive information. They also need to prepare and distribute memos, e-mails and other documents in the office between executives and employees, and being able to work well and in coordination with other office staff is an crucial aspect of their task.