Telephone Operator
$6K
/ year
3-6 years experience
Description
A telephone operator is required to screen incoming calls and direct inbound calls to the appropriate person or department. They are required to announce any incoming visitors to the office and provide identification badges that allow them to enter the location that the person is visiting. The operator will be required to maintain a the names of visitors and what times they entered and left the building. Depending on the office, they may be required to take and log dropped-off mail or deliveries.
The telephone operator will have to be compliant with privacy acts and practice proper business ethics, as they may be responsible for consumers' or patients' files and financial information. The operator will report to the building supervisor. The operator is responsible for making any necessary emergency calls to paramedics or police.
This position requires a high school diploma, but an associate's degree is preferred. Knowledge of the business being assisted is a plus. The operator must be able to work a console phone system and understand and utilize customer service skills. The operator may have to occasionally lift weights not exceeding 25 pounds. The telephone operator is required to type more than 25 words per minute and may be required to pass a typing test. This position requires long periods of time sitting. The telephone operator may also be requested to help with other clerical duties, such as data entry or filing.
Roles & Responsibilities
As a Telephone Operator with 3-6 years of experience in the AE, your main responsibilities include:
- Answering incoming calls promptly, professionally, and courteously.Provide excellent customer service by answering calls in a friendly and efficient manner.
- Transferring calls to the appropriate departments or individuals.Ensure callers are connected to the right person or department to address their needs.
- Taking accurate messages and delivering them promptly.Record messages accurately and ensure they reach the intended recipients in a timely manner.
- Handling inquiries, providing information, and resolving customer issues.
Qualifications & Work Experience
A Telephone Operator is responsible for handling incoming and outgoing phone calls, providing information and transferring calls to the appropriate individuals. They are adept at operating phone systems, taking messages, and providing exceptional customer service. Telephone Operators have excellent communication skills, as they interact with a variety of individuals including clients, customers, and colleagues. They must be familiar with using phone systems, voicemail, and other communication tools. Additionally, they should be able to handle multiple calls simultaneously, while maintaining a professional and friendly demeanor.
Essential Skills For Telephone Operator
1
Excellent Communication
2
Telemetry
3
Telecommunication Law
Career Prospects
The role of a Telephone Operator is crucial in ensuring effective communication and customer service. For individuals with 3-6 years of experience in this field, there are several alternative roles worth exploring. Here are four options to consider:
- Customer Service Representative: A position that involves providing excellent customer support, resolving inquiries, and ensuring customer satisfaction.
- Call Center Supervisor: A role with additional responsibilities, such as overseeing a team of telephone operators, monitoring call quality, and implementing performance improvement strategies.
- Front Desk Coordinator: A position focused on managing incoming calls, greeting visitors, and coordinating administrative tasks in a professional setting.
- Telecommunications Specialist: A role that involves managing telecommunication systems, troubleshooting technical issues, and ensuring smooth communication within an organization.
How to Learn
According to recent data, the job role of a Telephone Operator in the United Arab Emirates is projected to experience steady growth in the market. Over the past 10 years, there has been a consistent demand for telephone operators, indicating stability in the role. With the advancements in technology and increasing communication needs, this trend is expected to continue in the future. However, specific data on the number of employment opportunities available in the future is not readily available. Overall, the Telephone Operator position is expected to remain relevant and offer employment opportunities in the coming years.