Desktop Support Engineer

A Desktop Support Engineer manages the hardware and software of a company's employees. They work with a team of technical experts, ensuring that all the employees can access the technology to complete their tasks.

Some of the typical roles of a Desktop Support Engineer are listed below:

• Computer Operator: Customize desktop applications to meet user needs. Works on completing tasks according to the given instructions.
• Help Desk Technician: Walk customers through installing applications, respond to their queries and fix technical issues.
• Desktop Support Specialist: Install and run programs, look for updates and provide technical support.

Some of the major roles and responsibilities of a Desktop Support Engineer are:

• By replacing old parts with new ones and installing software, they need to perform updates on existing hardware and maintain applications by adding new patches.
• Test the compatibility of new programs with existing systems, and be in charge of installing new applications.
• Assisting computer users with questions about software applications or hardware configurations and reporting findings and solutions to problems uncovered during support sessions.
• Maintaining data backups, performing virus scans, and updating anti-virus software. They should also coordinate with vendors and ensure that new equipment is compatible with current equipment.

Major educational qualifications required for Desktop Support Engineer are:

• Bachelor's degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Some alternative job roles available for a Desktop Support Engineer are:

• Technical Support Engineer: Resolves technical issues and provides assistance to users with software, hardware, and network problems.
• System Administrator: Manages and supports the computer systems and networks within an organization.
• Network Engineer: Designs, implements, and manages computer networks for organizations.
• Information Technology (IT) Manager: Oversees the IT department, ensuring smooth operations and alignment with business goals.
• Senior Technical Support Engineer: Provides advanced technical support and troubleshooting for complex software and hardware issues.
• Technical Support Specialist: Assists users with technical problems and provides solutions and guidance.

It's a great idea to pursue a career as a desktop support engineer, as there will be a huge growth in employment because of the complexity of computer systems and the need for technical support in various industries. There will be a huge demand for desktop support engineers as most companies have started implementing cloud computing.
A support engineer's employment opportunities are projected to grow 11% between 2016 and 2026, exceeding the national average for technical occupations.
A desktop support engineer in India can earn between ₹1 Lakh to ₹3 Lakh depending on their company and experience.