Team leaders of operations are employed in a variety of areas, including offices and retail stores to manufacturing facilities, and they typically hold a less-supervisory job that is responsible to make work procedures more effective. The job also requires supervision of the work of other employees and therefore strong leadership abilities are required. They could be able to perform the same duties as their subordinates, in addition to overseeing their work and making sure that they're working effectively.
Team leaders of operations must be able to fulfill certain duties of employees in the department in order to fill in when needed and are usually accountable for the assignment of tasks to employees. If the workload or the availability of employees shifts, they can re-assign tasks to increase efficiency. They also work with upper management to devise innovative strategies for workflow processes, improve existing processes more efficient and monitor the performance and progress of employees. They could also be accountable for making work schedules, coordinating payroll, evaluating employees as well as introducing and facilitating the training programs.
Skills for problem-solving are essential in this job, and good communication abilities are essential for dealing with customers face-to-face. The educational requirements for this job may differ, but the requirement for a high school diploma as well as previous work experience are typically required.