Description

The assistant general manager of a hotel oversees a variety of aspects of the hotel's daily activities. They oversee, for instance, the hotel's housekeeping and the tasks of the front desk, and the inventory of beverage and vending machines. Assistant general managers typically work all-time in hotels for around 40 hours per week during working hours, under the supervision of the hotel's general manager.

Assistant general managers in hotels generally require at least 3 years management experience and supervision experience. Management in the food, service and beverage industry, or in the hotel industry is highly preferred. The college education is usually additionally preferred. Candidates must be knowledgeable about the Microsoft suite of applications, and possess excellent communication skills, both written and oral. They should be well-organized and multi-tasking as well as be detail-oriented and be able to work under little supervision. Being bilingual is a valuable ability in itself.

Roles & Responsibilities

As an Assistant General Manager, Hotel with 0-3 years of experience in the United Kingdom, your main responsibilities include:

  • Managing daily hotel operations, ensuring smooth functioning and guest satisfaction.
  • Assisting the General Manager in developing and implementing hotel policies and procedures.
  • Overseeing the recruitment, training, and performance evaluation of hotel staff.
  • Monitoring financial aspects such as budgeting, forecasting, and cost control to maximize profitability.

Qualifications & Work Experience

For an Assistant General Manager, Hotel job role, the following qualifications are required:

  • Extensive experience in the hospitality industry with a proven track record in managing and overseeing hotel operations.
  • Strong leadership and managerial skills to effectively lead, train, and develop a diverse team of staff members.
  • Exceptional customer service skills to ensure guest satisfaction and handle any guest complaints or issues in a professional and efficient manner.
  • Proficient knowledge of hotel management systems, including reservations, check-in/check-out procedures, billing, and revenue management.

Essential Skills For Assistant General Manager, Hotel

1

Excellent Communication

2

Operations Management

3

People Management

Skills That Affect Assistant General Manager, Hotel Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Operations Management

5%

Customer Service

1%

Career Prospects

The Assistant General Manager role in the hotel industry offers excellent career opportunities for professionals with 0-3 years of work experience in the United Kingdom. If you are looking to explore alternative roles, here are following options worth considering:

  • Front Office Manager: A role responsible for overseeing all aspects of the hotel's front desk operations, including guest services, reservations, and concierge services.
  • Sales and Marketing Coordinator: This position involves supporting the hotel's sales and marketing team in implementing promotional strategies, managing social media campaigns, and coordinating events.
  • Food and Beverage Supervisor: Take charge of the hotel's food and beverage department, ensuring high-quality service, managing staff, and optimizing profitability.
  • Revenue Management Analyst: A role focused on analyzing market trends, optimizing pricing strategies, and maximizing revenue for the hotel.

How to Learn

The projected growth for Assistant General Manager in hotels in the United Kingdom is strong. Over the past 10 years, this job role has seen consistent growth due to the expansion of the hospitality industry. According to Google data, the number of employment opportunities for Assistant General Managers is expected to increase in the future. With the continuous rise in tourism and business travel, hotels are expanding their operations, resulting in a higher demand for skilled professionals to oversee day-to-day operations. These trends indicate a positive outlook for individuals seeking employment in the position of Assistant General Manager in the UK hotel market.