The reservations manager leads the reservation staff in the handling and implementing of procedures within the hotel while reporting to the front office manager. A reservations manager is required to supervise their reservation staff while allocating duties, training new hires, maintaining a work schedule, and handling guests. A typical day for a reservations manager includes working with the reservation staff in daily duties, receiving tasks from the front end manager, and assisting VIP customers with reservations to ensure customer retention. A reservation manager also must maintain a good relationship with commercial clients and inform reservation staff of top-producing accounts to ensure valued customers receive excellent service.Typical employers of reservations managers include hotels; hotel chains and resorts often hire these types of managers. Reservations managers generally have an office where they can review customer reservations, arrival reports and the occupancy forecast. They also use their office for creating employee work schedules and giving their employees job reviews. Most companies hire reservations managers to fill a full-time position, and these professionals usually work during regular business hours.A career in reservations management generally requires a minimum of three years of experience in a supervisor or assistant manager position. However, a combination of education in business management and experience may also be accepted. A career in this field also requires knowledge of the entire reservation process and hotel practices.

According to recent data from Google, the role of Reservations Manager in Australia is expected to experience steady growth in the market. A 10-year analysis reveals a positive trajectory for this job role, indicating increasing demand and opportunities in the future. Though the exact number of employment opportunities was not specified, the data suggests a promising outlook for individuals seeking this position.

How to Learn

As a Reservations Manager with 0-3 years of experience in Australia, your main responsibilities include:<ul><li> Manage hotel reservations, ensuring accurate and efficient handling of bookings and guest inquiries. Oversee the reservation system, ensuring reservations are processed promptly and accurately. Handle guest inquiries, providing information on room availability, rates, and hotel facilities.</li><li> Coordinate with other departments to ensure smooth operations and guest satisfaction. Collaborate with housekeeping, front office, and sales departments to optimize room utilization and meet guest requirements. Communicate effectively to ensure seamless guest experiences and resolve any issues or concerns.</li><li> Maintain reservation records and generate reports. Keep accurate records of bookings, cancellations, and modifications. Prepare regular reports on reservation trends, occupancy rates, and revenue.</li><li> Assist in revenue management and pricing strategies.</li></ul>

Roles & Responsibilities

Average take home Salary for a Reservations Manager in Australia is around $37774 per year

Salary Breakup

The reservations manager is responsible for directing the reservation team in the management and implementation of hotel procedures and reports to the manager of the front office. The reservation manager is expected to oversee their reservation staff, while distributing duties and training new employees and ensuring a schedule for work and interacting with guests. The typical work day of a reservation manager involves working with the reservation staff on routine tasks, taking on tasks from the manager at the front and helping VIP customers in making reservations, ensuring the retention of customers. Reservation managers also have to keep a positive relationship with commercial customers and inform the reservation team of accounts that are producing top results to ensure that valued customers get excellent service.

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Reservations Manager

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