Description

Field service engineers for medical equipment's primary responsibility is to repair, service and reinstall older and new medical equipment. They must also complete full service reports and complete all documentation associated with every service call. Field service engineers of medical equipment might need to instruct other engineers and also provide relevant feedback to the appropriate departments regarding the performance of equipment. In addition, they have to resolve problems that concern medical equipment and provide an excellent customer service experience. It is usually an all-time job, however the need for overtime or alternative hours could be necessary based on the requirements of the company. It is common to travel for this job and heavy lifting might be needed from time to time.

Field service engineers for medical equipment jobs generally need at least an associate's level in a related field, and at minimum five years of relevant work experience. They must know the medical terminology and instruments that are used to evaluate the performance of equipment and also have vast understanding of medical equipment as well as excellent written and oral communication abilities. In addition, they must be able to think critically as well as the ability to perform effectively under stress. Professionals should be able to comprehend parts and assembly plans and work effectively in a group setting and be able to work independently with little supervision.

Roles & Responsibilities

As a Field Service Engineer, Medical Equipment with 6-9 years of experience in the United States, your main responsibilities include:

  • Conducting on-site installation, maintenance, and repair of medical equipment to ensure proper functioning and compliance with regulatory standards.
  • Troubleshooting and diagnosing equipment malfunctions, performing repairs, and replacing faulty components to minimize downtime and maximize equipment uptime.
  • Providing technical support to healthcare professionals and staff, including training users on equipment operation, maintenance, and safety protocols.
  • Collaborating with cross-functional teams to develop and implement preventive maintenance programs, calibration schedules, and equipment upgrade plans to enhance system performance and reliability.

Qualifications & Work Experience

For a Field Service Engineer, Medical Equipment job role, the following qualifications are required:

  • In-depth technical knowledge and expertise in medical equipment such as diagnostic devices, imaging systems, or surgical instruments, to effectively troubleshoot and repair equipment malfunctions.
  • Strong problem-solving and critical thinking skills to identify and resolve technical issues in a timely and efficient manner, ensuring minimal disruption to healthcare services.
  • Excellent communication and interpersonal skills to effectively interact with healthcare professionals, patients, and technical staff, providing clear instructions, updates, and support.
  • Ability to work independently and adapt to changing situations, demonstrating a high level of initiative, resourcefulness, and self-motivation.

Essential Skills For Field Service Engineer, Medical Equipment

1

Excellent Communication

2

Customer Handling

3

Client Interaction

Career Prospects

The role of Field Service Engineer, Medical Equipment, with 6-9 years of experience in the United States, is vital for ensuring the proper functioning of medical equipment. If you're looking for alternative roles in this field, here are following possibilities:

  • Technical Service Manager: A role that involves managing a team of field service engineers, ensuring service quality, and overseeing customer satisfaction.
  • Product Specialist: A position focused on providing in-depth product knowledge to customers, assisting with product installations, and delivering training programs.
  • Biomedical Equipment Technician: A role that involves maintenance, repair, and calibration of medical equipment, ensuring compliance with industry standards and regulations.
  • Clinical Applications Specialist: A position that requires strong technical expertise to train healthcare professionals on equipment usage, troubleshoot issues, and provide ongoing support.

How to Learn

The role of a Field Service Engineer in the medical equipment industry is expected to experience significant growth in the coming years. Market analysis indicates a steady rise in demand for skilled professionals in this field. Over the past 10 years, the job role has witnessed a consistent upward trend, with an increasing number of employment opportunities becoming available. As per current data points, the projected growth of the position is expected to continue in the future, with a promising outlook for job prospects. The United States market offers ample opportunities for individuals pursuing a career as a Field Service Engineer in the medical equipment sector.