Computer / Network Support Technician

A Computer or Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

As a Computer or Network Support Technician with 6-9 years of experience in the AE, your main responsibilities include:

• Provide technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems promptly.
• Install, configure, and maintain computer systems, networks, and peripherals, ensuring smooth operations and optimal performance.
• Conduct regular system audits, monitor network security, and implement necessary updates and patches to safeguard against cyber threats.
• Collaborate with IT teams and vendors to implement upgrades, enhancements, and new technologies, ensuring alignment with organizational objectives.

The role of a Computer or Network Support Technician is crucial for ensuring smooth operations and technical assistance. For professionals with 6-9 years of experience in the field, there are several alternative roles worth exploring. Here are four options to consider:

• IT Manager: A role with broader responsibilities, including overseeing the entire IT infrastructure, managing teams, and aligning technology with business goals.
• Systems Administrator: A position focused on maintaining and optimizing computer systems, servers, and networks to ensure their efficiency and security.
• Cybersecurity Analyst: A role that involves identifying and mitigating potential security threats, conducting risk assessments, and implementing security measures to protect computer networks.
• IT Consultant: A position where you can leverage your expertise to provide advice and guidance to organizations on their IT strategy, infrastructure, and technology adoption.

According to the latest data available, the computer or network support technician role in the United Arab Emirates is projected to experience significant growth in the market. Over the past 10 years, there has been a steady increase in demand for professionals in this field. This trend is anticipated to continue, leading to a substantial number of employment opportunities in the future. While the exact number of future job openings may vary, the overall outlook for computer or network support technician positions in the United Arab Emirates appears promising.