Computer / Network Support Technician

A Computer or Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

As a Computer or Network Support Technician with 3-6 years of experience in the AE, your main responsibilities include:

• Provide technical support to end-users, troubleshooting and resolving hardware and software issues promptly.
• Install, configure, and maintain computer systems, networks, and peripheral devices.
• Conduct regular system maintenance, including updates, backups, and security checks.
• Collaborate with cross-functional teams to design and implement IT infrastructure solutions that meet business needs and ensure optimal performance.

The role of a Computer or Network Support Technician is crucial in ensuring smooth operations and technical support. For professionals with 3-6 years of experience in the AE, there are several alternative roles worth exploring. Here are four options to consider:

• IT System Administrator: A position that involves managing and maintaining computer systems, networks, and servers, ensuring their optimal performance and security.
• Help Desk Manager: A role focused on overseeing a team of support technicians, managing help desk operations, and ensuring timely resolution of technical issues.
• Network Engineer: A position that involves designing, implementing, and maintaining computer networks, ensuring their reliability, security, and scalability.
• IT Project Coordinator: A role that involves coordinating and managing IT projects, ensuring their successful execution within budget and timeline constraints.

According to the latest data available, the computer or network support technician role in the United Arab Emirates is projected to experience significant growth in the market. Over the past 10 years, there has been a steady increase in demand for professionals in this field. This trend is anticipated to continue, leading to a substantial number of employment opportunities in the future. While the exact number of future job openings may vary, the overall outlook for computer or network support technician positions in the United Arab Emirates appears promising.