Computer / Network Support Technician

A Computer or Network Support Technician main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

As a Computer/Network Support Technician with 3-6 years of experience in Australia, your main responsibilities include:

• Provide technical support to end users, troubleshooting hardware and software issues, and resolving technical problems promptly. Offer remote and on-site assistance to users, ensuring minimal downtime and efficient problem resolution.
• Install, configure, and maintain computer systems, networks, and peripherals. Set up and optimize network infrastructure, including routers, switches, and firewalls, to ensure smooth operations.
• Conduct regular system audits, monitor network performance, and implement security measures to safeguard against threats. Perform vulnerability assessments, patch management, and ensure compliance with industry standards and regulations.
• Train users on new technologies and software applications, educating them on best practices and ensuring smooth adoption.

For a Computer/Network Support Technician, the following qualifications are required:

• In-depth knowledge of computer systems and networks to provide technical support and troubleshoot issues effectively.
• Strong problem-solving skills to identify and resolve hardware, software, and network-related problems promptly.
• Excellent communication skills to effectively interact with users and provide clear instructions on problem resolution.
• Attention to detail and strong organizational abilities to document and maintain accurate records of support activities, including tickets, resolutions, and system configurations.

The role of a Computer/Network Support Technician is crucial for maintaining smooth operations and resolving technical issues. For professionals with 3-6 years of experience in Australia, here are four alternative roles worth considering:

• IT Systems Administrator: A role that involves managing and maintaining computer systems, including hardware, software, and network infrastructure.
• Network Engineer: A position focused on designing, implementing, and managing computer networks, ensuring connectivity and security.
• IT Help Desk Manager: A role that entails overseeing a team of support technicians, prioritizing and resolving user issues, and improving customer satisfaction.
• IT Project Coordinator: A position involving the coordination and management of IT projects, ensuring timely delivery and effective communication among stakeholders.

According to recent data from Google, the job role of Computer/Network Support Technician in Australia is expected to experience a significant growth in the market. Over the past 10 years, the demand for professionals in this field has been steadily increasing. It is projected that this trend will continue in the future, with a substantial number of employment opportunities being available for individuals pursuing this career path. This indicates a positive outlook in terms of job prospects for Computer/Network Support Technicians in the coming years in Australia.