Coordinators of social media are accountable to ensure effective communication and connections between their business and their customers, mostly via social media platforms like Twitter as well as Facebook. They manage customer correspondence and respond to customer queries via social media channels promptly. Social media coordinators work with various teams within their company to build the visibility of their brand and to help customers their clients. They are friendly and have excellent written and oral communication skills to work with other members of their team. Coordinators can oversee a supervisor's travel arrangements as well as schedules, while they can carefully plan and organize corporate events.
In addition, social media coordinators oversee online campaigns and create documents for blogs and ads They may also be responsible for review of advertising designs and product prints. Social media coordinators can also come up with innovative ideas to promote company products and services, take part in the creation and distribution of newsletters, and keep up to date with the company's online presence with postings and responses to queries.
Social media coordinators usually work in an office during normal business hours, however, they can work extra hours on weekends and evenings to attend events or perform other promotional tasks. They should have a keen awareness of privacy policies and pay close attention to the smallest of details. The majority of the time, social media coordinators are under strict deadlines and are competent at multitasking and being a positive ambassador for their company. They also need to be aware of new trends and technologies, and develop and implement effective marketing strategies to increase sales.
The position requires an undergraduate degree in marketing or in a related field. Experience in a similar job is preferred.