Description

The insurance claims handling personnel are known for anyone that has experienced the loss or damage of property that was insured. They are the individuals who examine the legitimacy of their the insurance claims of their clients and determine the amount that the insurer will pay. They investigate the claim in its entirety, and work with the underwriters and insurance agents to determine the extent of the covered loss and the appropriate amount that should be given to the policy holder.

While the client may be the first person to contact the claims handler for smaller insurance claims, it's usually the insurance agent or broker who draws the handler's attention to the claim. Usually the insurance agent has completed a preliminary evaluation related to the incident that led to the claim as well as any damages that resulted from it The claims handler examines the incident itself and the reasons for it, the insurance property that was claimed, and the worth of the property. The claims handler not only looks for the accuracy of loss assessments and also tries to eliminate fraud in the claims process.

In this process of investigation, the claims handler will usually examine official reports of emergencies, such as police, and other emergency responders. The person handling the claim should be prepared to visit the site to assess damage to property, and typically record his or her observations using cameras and drawings. The handler will then evaluate the claimed damages to property and decide the amount of compensation stipulated in the policy of insurance. The handler will work with the underwriter as well as any loss adjusters from their insurance company to determine the amount of the claim that needs to be covered and then make a recommendation on the amount of the damage covered as well as the amount of compensation that is required by insurers.

In order to work in the field of insurance claim handler, one must usually have at a minimum an associate's degree in a related field to business, with a focus on actuary or assurance studies. A majority of insurance companies favor candidates with a junior level of experience in handling or adjusting claims for these jobs, since the practical experience is highly valued. Insurance claims handlers are expected to be working in offices, however frequently and perhaps extended travel is also an essential element of the task.

Roles & Responsibilities

As an Insurance Claims Handler with 9+ years of experience in the United Kingdom, your main responsibilities include:

  • Evaluate insurance claims, gather necessary documentation, and assess damages accurately and efficiently.
  • Communicate with policyholders, third-party claimants, and insurance companies to negotiate settlements and resolve disputes.
  • Provide expert advice and guidance to clients regarding coverage, policy terms, and claims procedures.
  • Ensure compliance with legal and regulatory requirements, investigate fraud suspicions, and maintain detailed records for auditing purposes.

Qualifications & Work Experience

For an Insurance Claims Handler job role, the following qualifications are required:

  • In-depth knowledge of insurance policies and claims procedures to accurately assess and process claims, ensuring compliance with industry regulations.
  • Strong attention to detail and analytical skills to review claim documents, identify inconsistencies, and investigate potential fraud or misrepresentation.
  • Excellent communication and interpersonal skills to effectively liaise with policyholders, claimants, and external stakeholders, providing clear and concise information regarding claim status and requirements.
  • Ability to prioritize and multitask, managing a high volume of claims efficiently while maintaining accuracy and meeting deadlines.

Essential Skills For Insurance Claims Handler

1

Client Interaction

2

General Insurance Policy

3

Claims Management

4

Insurance Management

Skills That Affect Insurance Claims Handler Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Negotiation

1%

Insurance Management

17%

Career Prospects

The role of an Insurance Claims Handler is crucial in managing insurance claims effectively. With 9+ years of experience in the UK, there are several alternative roles to consider in this industry. Here are following options to explore:

  • Claims Manager: This role involves overseeing a team of claims handlers, managing claim processes, and ensuring compliance with company policies and regulations.
  • Underwriting Analyst: A position focused on assessing risks, analyzing insurance policies, and determining coverage terms for clients.
  • Insurance Investigator: This role involves conducting investigations into potentially fraudulent claims, verifying information, and gathering evidence for legal purposes.
  • Risk Manager: A position focused on identifying potential risks to an organization, implementing risk management strategies, and ensuring compliance with insurance regulations.

How to Learn

The job role of an Insurance Claims Handler in the United Kingdom is expected to see steady growth in the market. According to a 10-year analysis, the employment opportunities for this position are projected to increase. With advancements in the insurance industry and rising demand for insurance services, more companies are likely to hire Insurance Claims Handlers. Based on the available data from Google, it can be concluded that this role offers a promising career path with a positive outlook for growth.