Key Account Manager

Key account managers are generally responsible for ensuring that a company's products and services are provided in an acceptable manner to accounts with its most important customers. These managers are often in charge of only one or a few accounts depending on their sizes, and this is often a sales position, so a relevant background and a bachelor’s or master’s degree in sales or marketing are ideal for this position.Key account managers may be required to meet certain goals relating to sales volume and profit. It is important to be able to keep costs associated with providing products and services as low as possible while still meeting quality standards, and they may also make projections for sales with approval of upper management. Some bargaining may be involved in this position in order to secure satisfactory payments for both the client and the service or product provider. In some positions, key account managers are also responsible for securing new accounts, and presentations may need to be created to convince clients to make deals.Strong public speaking and planning skills and the ability to relate to a variety of clients are important in this position, and customer service skills are important to address complaints and concerns voiced by clients. Because this is a management position, key account managers may need to have several years of experience in sales or marketing and prior supervisory experience.

As a Key Account Manager with 9+ years of experience in the AE, your main responsibilities include:

• Foster and maintain strong relationships with key clients, understanding their needs and aligning company offerings accordingly.
• Develop and implement strategic account plans to maximize sales opportunities and achieve revenue targets.
• Act as the primary point of contact for key accounts, managing inquiries, resolving issues, and providing exceptional customer service.
• Collaborate with cross-functional teams to ensure the successful execution of account strategies and the delivery of solutions that meet client expectations.

The role of Key Account Manager is crucial for maintaining strong client relationships and driving revenue growth. With over 9+ years of experience in the AE, professionals in this role can explore several alternative positions. Here are four options to consider:

• Sales Manager: A role that involves leading a sales team, setting targets, and devising strategies to achieve sales objectives.
• Business Development Manager: A position focused on identifying new business opportunities, building partnerships, and expanding the client base.
• Customer Success Manager: A role dedicated to ensuring customer satisfaction, managing client accounts, and driving customer retention and loyalty.
• Strategic Account Manager: A position that involves managing key accounts, developing account strategies, and fostering long-term partnerships with top clients.

The Key Account Manager role in the United Arab Emirates is projected to experience significant growth in the market. Over the past 10 years, this job role has witnessed a consistent increase in demand and relevance to various industries. Google's latest data points reveal that this trend is expected to continue, with a substantial rise in the number of employment opportunities available in the future. This indicates a promising future for individuals pursuing or considering a career as a Key Account Manager in the UAE.