Sales and Service Consultant

Sales and service consultants are responsible for increasing sales and providing superior customer service to clients for their organization. They are in charge of providing customers all pertinent information on products or services being offered, closing sales, helping increase brand loyalty and customer satisfaction, and responding to client inquiries and complaints in a satisfactory manner. They use a personal computer to keep an accurate records of customer interaction for future reference. In addition, they educate customers on features and benefits of all the company offerings, as well as resolve billing discrepancies, service disruptions, and general service inquiries. Sales and service consultants also escalate issues as necessary to the correct company department. Generally, these consultants report their progress to the sales and service supervisor in their department.A high school diploma or equivalent is required for this position. Previous experience in a sales and service capacity is often required or preferred as well. Industry related certifications may be beneficial. Sales and service consultants must have excellent interpersonal skills to develop strong business relationships, have strong organizational skills, and have excellent problem-solving skills to develop satisfactory solutions to customer inquiries. They must be able work with other consultants in a team environment to reach all company objectives in a timely manner, as well as perform well by themselves with minimal supervision.

As a Sales and Service Consultant with 6-9 years of experience in Australia, your main responsibilities include:

• Manage and cultivate relationships with existing clients, ensuring their satisfaction and addressing any concerns or issues promptly.
• Identify and pursue new business opportunities, prospecting potential clients and presenting them with tailored solutions to meet their needs.
• Collaborate with cross-functional teams to develop and implement sales strategies, utilizing market research and industry insights to drive revenue growth.
• Provide comprehensive product knowledge and guidance to clients, offering personalized recommendations and resolving any product-related inquiries or challenges they may encounter.

For a Sales and Service Consultant, the following qualifications are required:

• Excellent communication skills to effectively communicate with clients and understand their needs, ensuring a high level of customer satisfaction.
• Strong sales acumen to drive sales and meet revenue targets, utilizing effective sales techniques and strategies.
• Problem-solving abilities to identify and resolve customer issues, providing timely and satisfactory solutions.
• Good knowledge of the product or service being offered to effectively convey its benefits and address customer queries and concerns.

The Sales and Service Consultant role is vital in delivering exceptional customer experiences and driving sales growth. For professionals with 6-9 years of experience in Australia's sales and service industry, here are four alternative roles to consider:

• Sales Manager: A position that involves leading and motivating a sales team, setting sales targets, and implementing strategies to achieve revenue goals.
• Customer Success Manager: A role focused on building and managing strong relationships with customers, ensuring their satisfaction, and maximizing their success with the company's products or services.
• Business Development Manager: A position that involves identifying new business opportunities, developing strategic partnerships, and driving growth through market expansion and customer acquisition.
• Service Operations Manager: A role that entails overseeing and optimizing service delivery processes, managing service level agreements, and ensuring customer satisfaction through efficient and effective service operations.

According to Google, the projected growth of the Sales and Service Consultant role in Australia's market is expected to be robust. Over the past 10 years, there has been a consistent increase in employment opportunities for this role. As businesses strive to meet customer demands and enhance their sales strategies, the demand for skilled sales consultants is anticipated to rise further. The job role is likely to witness significant growth in the coming years, with an increasing number of employment opportunities becoming available in the future.