Sales Support Engineer

A sales support engineer is responsible for providing a high level of support to a large customer base. They diagnose, track, replicate and solve problems related to client-side technology solutions. Communication skills and customer service experience are vital, as sales support engineers must constantly be in touch with clients who need assistance in implementing technology solutions. A sales support engineer spends most of their time indoors, working on both the computer and phone to troubleshoot problems and contact clients. Technical skills must be strong to correctly understand the product's specifications and operation. There are many fields that a sales support engineer can specialize in, depending on the needs of the employer.

Sales support engineers work with many other employees in the workplace. For example, they must coordinate with the sales team to make sure that salespeople understand common technical problems associated with the software. They must work with software developers to gain a better understanding of the product, and they must keep in constant communication with the client (who is often a member of the business community versus a typical consumer).

A bachelor's degree in a relevant discipline is generally required for this position, and related experience may be required or preferred. Sales support engineers should be able to work independently under time constraints, as well as in a team setting with a diverse array of colleagues and clients.

As a Sales Support Engineer with 0-3 years of experience in Singapore, your main responsibilities include:

• Assisting the sales team with technical expertise, providing product demonstrations, and answering customer inquiries promptly and accurately.
• Collaborating with cross-functional teams, such as engineering and marketing, to ensure smooth product implementation and customer satisfaction.
• Conducting product research and staying up-to-date with industry trends to provide valuable insights to the sales team and customers.
• Managing and maintaining customer data, including sales orders, contracts, and documentation, to support efficient sales operations and customer relationship management.

For a Sales Support Engineer job role, the following qualifications are required:

• Possess a deep understanding of the product or service being sold, with the ability to troubleshoot and address technical issues that may arise during the sales process.
• Provide excellent customer support, assisting clients with any inquiries, concerns, or technical difficulties they may encounter. The ability to communicate effectively and establish rapport with customers is essential.
• Collaborate closely with the sales team, offering technical expertise and product knowledge to assist in closing deals. This includes creating technical proposals, conducting product demonstrations, and providing support throughout the sales cycle.
• Demonstrate a proactive and solution-oriented approach to identify and resolve technical challenges.

The Sales Support Engineer job role requires 0-3 years of experience in Singapore. Here are following alternative roles for professionals in a similar position:

• Sales Operations Associate: Assisting the sales team with administrative tasks, managing customer inquiries, and maintaining sales databases.
• Technical Support Specialist: Providing technical assistance to customers, troubleshooting product issues, and offering solutions through phone, email, or chat.
• Inside Sales Representative: Conducting outbound sales calls, following up on leads, and assisting in closing deals by communicating product benefits and features.
• Customer Success Coordinator: Ensuring customer satisfaction by addressing concerns, managing escalations, and proactively engaging with clients to maximize the value they receive from the product or service.

The sales support engineer role in Singapore is expected to experience significant growth in the market. Based on a 10-year analysis, the job role is projected to see a substantial increase in employment opportunities. The increasing demand for technical sales support in various industries, such as technology and manufacturing, drives this growth. With the expanding digital landscape and companies focusing on sales enablement, the sales support engineer position is expected to remain in high demand. Google's latest data points indicate a positive outlook for the future of this role, presenting numerous opportunities for professionals in Singapore.