Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.Sales support specialists also maintain sales databases, including through removing unusable data. They create lists of potential clients and share their results with their department. Sales support specialists ensure accuracy of contracts about pricing details, and they may be the main point of contact for field representatives. One of their main responsibilities include tracking sales orders and aiding with shipping issues.A high school diploma is necessary for this job. In addition, previous experience in a sales-related capacity may be preferred. These specialists must work well with other specialists in a team environment, but also perform efficiently by themselves. At all times, they should conduct themselves professionally as a liaison between their organization and external customers. Sales support specialists must also be highly organized and able to multitask on several projects at a time.

According to recent data from Google, the sales support specialist role in Australia is expected to experience significant growth in the market. Over the past 10 years, this position has shown steady growth and is projected to continue expanding in the coming years. With increasing demand for sales support professionals, a considerable number of employment opportunities are expected to become available in the future. These projections highlight the growing importance of sales support specialists in the business landscape, emphasizing the need for professionals in this role to adapt and excel in meeting market demands.

How to Learn

As a Sales Support Specialist with 6-9 years of experience in Australia, your main responsibilities include:<ul><li> Provide comprehensive sales support to the sales team, including managing customer inquiries, preparing quotes, and processing sales orders accurately and efficiently.</li><li> Collaborate with internal departments to ensure seamless execution of sales processes, including coordinating with logistics, finance, and customer service teams.</li><li> Assist in generating sales reports and analyzing data to identify trends and opportunities for improvement, contributing to the development of sales strategies.</li><li> Maintain effective communication with clients, addressing their concerns, resolving issues, and providing exceptional customer service to drive customer satisfaction and retention.</li></ul>

Roles & Responsibilities

Average take home Salary for a Sales Support Specialist in Australia is around $54529 per year

Salary Breakup

A Sales Support Specialist offers complete support to sales personnel to help them increase sales revenue. They serve as a bridge with the sales staff, the customers, as well as internal departmental departments, to guarantee smooth operation and satisfaction of customers. The job entails a variety of tasks like the processing of orders, creating quotations and maintaining databases for customers, and responding to customer queries. Sales Support Specialists play an essential role in ensuring that customer requirements are met and that sales goals are met.

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Sales Support Specialist

Salary Breakup

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