Reservations Manager

The reservations manager leads the reservation staff in the handling and implementing of procedures within the hotel while reporting to the front office manager. A reservations manager is required to supervise their reservation staff while allocating duties, training new hires, maintaining a work schedule, and handling guests. A typical day for a reservations manager includes working with the reservation staff in daily duties, receiving tasks from the front end manager, and assisting VIP customers with reservations to ensure customer retention. A reservation manager also must maintain a good relationship with commercial clients and inform reservation staff of top-producing accounts to ensure valued customers receive excellent service.

Typical employers of reservations managers include hotels; hotel chains and resorts often hire these types of managers. Reservations managers generally have an office where they can review customer reservations, arrival reports and the occupancy forecast. They also use their office for creating employee work schedules and giving their employees job reviews. Most companies hire reservations managers to fill a full-time position, and these professionals usually work during regular business hours.

A career in reservations management generally requires a minimum of three years of experience in a supervisor or assistant manager position. However, a combination of education in business management and experience may also be accepted. A career in this field also requires knowledge of the entire reservation process and hotel practices.

As a Reservations Manager with 3-6 years of experience in the AE, your main responsibilities include:

• Oversee and manage the reservation process, ensuring accuracy and efficiency in booking procedures. You are responsible for supervising and ensuring the smooth operation of the reservation system, ensuring that bookings are handled correctly and efficiently.
• Monitor room availability, rates, and occupancy levels to maximize revenue. You will keep track of room availability, rates, and occupancy levels to optimize revenue generation for the hotel or establishment.
• Coordinate with other departments to ensure a seamless guest experience. You will collaborate with various departments, such as housekeeping and front office, to ensure a seamless and enjoyable experience for guests.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.

The role of a Reservations Manager is crucial for efficient operations and customer satisfaction within the hospitality industry. With 3-6 years of experience in the field, professionals can explore various alternative roles. Here are four options to consider:

• Front Office Manager: A position that oversees the front desk operations and ensures smooth guest check-ins and check-outs.
• Revenue Manager: A role focused on maximizing revenue by implementing pricing strategies, managing inventory, and analyzing market trends.
• Guest Relations Manager: A position responsible for ensuring excellent customer service, handling guest complaints, and maintaining guest satisfaction.
• Sales Manager: A role focused on generating revenue by driving sales, developing relationships with clients, and implementing sales strategies.

According to the latest data from Google, the job role of a Reservations Manager in the United Arab Emirates shows a promising growth trend in the market. Over the past 10 years, there has been a consistent increase in demand for this role, indicating a positive outlook for the future. With the thriving tourism industry and the development of new hotels and resorts in the region, employment opportunities for Reservations Managers are expected to rise significantly. The projected growth of this position suggests a steady increase in job openings, providing ample opportunities for individuals aspiring to enter or advance in this field.