Technical Operations Manager

A technical operations manager is a leadership position in the technical department of an organization. These individuals are responsible for planning, coordinating, and executing organizational technical processes from start to finish. Technical operations managers are responsible for maintaining the technical goals of the company and address any future potential needs. They are also responsible for making sure that all staff is working strictly within technical guidelines of project management and operational governance.Technical operations managers work with various technical staff, including engineers, project managers, and outside clients. Since this is a leadership position, technical operations managers are responsible for delivering advice and direction to technical staff in times of uncertainty; this requires that technical operations managers to be excellent communicators and team builders. Typically, technical operations managers work in an office environment during regular business hours. Overtime and work on weekends could be required deadlines and for other important functions.The qualifications for technical operations managers vary from company to company but the basic minimum qualifications generally are a bachelor’s degree in computer science, information technology (IT) project management, or related technical field. Along with the educational experience, prospective technical operations managers usually must have at least four to five years of experience in a technical leadership position. Other qualifications, such as technical certifications, may be required by some companies.

As a Technical Operations Manager with 9+ years of experience in the AE, your main responsibilities include:

• Oversee the day-to-day technical operations, ensuring smooth functioning and timely resolution of issues.
• Manage the team of technical professionals, assigning tasks, providing guidance, and conducting regular performance evaluations.
• Develop and implement standard operating procedures and best practices to optimize efficiency and productivity.
• Collaborate with cross-functional teams to identify areas for improvement, implement process enhancements, and drive continuous improvement initiatives.

The role of a Technical Operations Manager is crucial in ensuring smooth operations and effective management of technical processes. With 9+ years of experience in AE, professionals in this field can explore various alternative roles. Here are four options to consider:

• IT Project Manager: A role that involves overseeing and managing the implementation of IT projects, ensuring timely delivery and adherence to project goals.
• Service Delivery Manager: A position focused on ensuring the delivery of high-quality services to clients, managing customer relationships, and resolving service-related issues.
• Infrastructure Manager: A role that involves managing and maintaining an organization's IT infrastructure, including hardware, software, networks, and data centers.
• IT Operations Director: A position responsible for overseeing the overall IT operations of an organization, managing teams, setting strategic goals, and driving operational efficiency.

The role of Technical Operations Manager is expected to grow significantly in the United Arab Emirates (UAE) market. According to a 10-year analysis, this job role is projected to have a steady increase in demand. With the advancement of technology and increasing complexity of operations, companies are seeking professionals to ensure efficient technical operations. Employment opportunities in this field are anticipated to rise substantially in the future. The latest data from Google supports the optimistic outlook for this role, highlighting the increasing need for Technical Operations Managers in the UAE.