Sales Support Specialist

Support specialists for sales are accountable to provide support throughout the selling process. They assist customers in resolving problems related to sales in a timely way, usually providing in-real-time assistance. Specialists can also escalate issues when required to supervisors or another departments within their company. They maintain records of customer interactions, help with requests that are not standard, such as support for customers with a legacy and offer solutions across platforms for various products or services.

Support specialists for sales also manage databases for sales, which includes eliminating data that is not needed. They make lists of prospective clients and then share the results with their team. Sales support specialists make sure that there is that contracts are accurate regarding pricing, and could be the primary source of communication for representatives in the field. Their main duties includes tracking sales orders as well as helping in shipping problems.

High school graduation is required to be able to perform this job. Additionally, prior work experience in sales is a plus. They must be able to work with others in a team setting however, they must also be able to perform independently. They must behave professionally as a representative between their company and their customers. Sales support professionals must be extremely organized and able to manage multiple projects at the same time.

As a Sales Support Specialist with 9+ years of experience in the United States, your main responsibilities include:

• Supporting the sales team by managing customer inquiries, providing product information, and resolving issues to ensure customer satisfaction.
• Collaborating with the internal teams to assist in the creation and execution of sales strategies, including preparing sales reports and analyzing market trends.
• Conducting market research and competitor analysis to identify potential business opportunities and recommend strategies to maximize sales.
• Managing the sales support process, including order processing, contract administration, and inventory management, to ensure efficient sales operations and timely delivery of products.

For a Sales Support Specialist job role, the following qualifications are required:

• Excellent customer service skills to provide prompt and effective support to clients, addressing their inquiries and resolving issues in a professional manner.
• Strong knowledge of sales processes and techniques to assist the sales team in generating leads, managing customer accounts, and closing deals.
• Proficient in CRM software and sales tools to effectively track and manage customer interactions, sales activities, and pipeline data.
• Exceptional attention to detail and organizational skills to ensure accurate and timely maintenance of sales records, reports, and documentation.

The Sales Support Specialist role is essential in providing assistance and ensuring smooth operations in the sales department. With a work experience of 9+ years in the United States, professionals in this field may consider exploring alternative roles. Here are following options to consider:

• Key Account Manager: A position that involves managing and building relationships with key clients, ensuring their satisfaction and retention.
• Business Development Manager: A role focused on identifying and pursuing new business opportunities, expanding the customer base, and driving revenue growth.
• Sales Operations Manager: A position that oversees the operational aspects of the sales process, including sales forecasting, territory management, and sales analytics.
• Customer Success Manager: A role dedicated to ensuring customer satisfaction and driving product adoption, providing support and guidance to maximize client success.

The role of Sales Support Specialist in the United States is expected to witness significant growth in the market. Over the past 10 years, this job role has experienced a steady increase in demand and is projected to continue growing in the future. Google data shows that the number of employment opportunities for Sales Support Specialists is expected to rise substantially, presenting promising prospects for individuals pursuing this career path. With this positive growth trajectory, the Sales Support Specialist position offers a lucrative and stable career choice in the American job market.