Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.Sales support specialists also maintain sales databases, including through removing unusable data. They create lists of potential clients and share their results with their department. Sales support specialists ensure accuracy of contracts about pricing details, and they may be the main point of contact for field representatives. One of their main responsibilities include tracking sales orders and aiding with shipping issues.A high school diploma is necessary for this job. In addition, previous experience in a sales-related capacity may be preferred. These specialists must work well with other specialists in a team environment, but also perform efficiently by themselves. At all times, they should conduct themselves professionally as a liaison between their organization and external customers. Sales support specialists must also be highly organized and able to multitask on several projects at a time.

As a Sales Support Specialist with 6-9 years of experience in Australia, your main responsibilities include:

• Provide comprehensive sales support to the sales team, including managing customer inquiries, preparing quotes, and processing sales orders accurately and efficiently.
• Collaborate with internal departments to ensure seamless execution of sales processes, including coordinating with logistics, finance, and customer service teams.
• Assist in generating sales reports and analyzing data to identify trends and opportunities for improvement, contributing to the development of sales strategies.
• Maintain effective communication with clients, addressing their concerns, resolving issues, and providing exceptional customer service to drive customer satisfaction and retention.

For a Sales Support Specialist, the following qualifications are required:

• Excellent customer service skills to provide prompt and effective support to clients, addressing their inquiries and resolving issues in a professional manner.
• Strong knowledge of sales processes and techniques to assist the sales team in generating leads, managing customer accounts, and closing deals.
• Proficient in CRM software and sales tools to effectively track and manage customer interactions, sales activities, and pipeline data.
• Exceptional attention to detail and organizational skills to ensure accurate and timely maintenance of sales records, reports, and documentation.

The Sales Support Specialist role plays a crucial part in ensuring smooth sales operations. For professionals in Australia with 6-9 years of experience, there are several alternative roles to explore. Here are four options to consider:

• Sales Operations Manager: A position that involves overseeing and optimizing sales processes, managing sales data and analytics, and driving sales efficiency.
• Customer Success Manager: A role focused on building and maintaining strong relationships with clients, ensuring their success, and driving customer retention and satisfaction.
• Business Development Manager: A position that involves identifying new business opportunities, developing strategic partnerships, and driving revenue growth through new channels.
• Account Manager: A role that focuses on managing and nurturing client accounts, maintaining customer satisfaction, and driving upselling and cross-selling opportunities.

According to recent data from Google, the sales support specialist role in Australia is expected to experience significant growth in the market. Over the past 10 years, this position has shown steady growth and is projected to continue expanding in the coming years. With increasing demand for sales support professionals, a considerable number of employment opportunities are expected to become available in the future. These projections highlight the growing importance of sales support specialists in the business landscape, emphasizing the need for professionals in this role to adapt and excel in meeting market demands.