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Customer Experience Design for Customer Success

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Total Duration
12 Weeks

Discover how to optimize customer experience within the digital economy The customer experience (CX) management market was already valued at $6.5 billion in 2019 and is expected to grow over 17% per year until 2027. If you want a lucrative and diverse career, growing your knowledge of CX strategies and tools is a great way to capitalize on this growth and offer an increasingly valuable service to businesses across a range of industries Created in collaboration with Salesforce, this ExpertTrack …

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Courses in this Learning Path
1
Customer Experience Design for Customer Success: CX Impact and Strategic Insights
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Duration : 4 weeks
Price :₹2,842
Level :Intermediate
Learn Type :Certification
Customer Experience Design for Customer Success: CX Impact and Strategic Insights

In the digital age, customer service is more important than ever. Customer experience (CX), design offers a way for businesses and individuals to stand out from their competitors by better understanding their customers.

This course teaches you how to design CX, the most common tools in the industry, how they can be deployed, and how to interpret customer journey maps.

Start your CX journey today …

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2
Customer Experience Design for Customer Success: Designing Great Customer Experiences
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Duration : 4 weeks
Price :₹2,842
Level :Advanced
Learn Type :Certification
Customer Experience Design for Customer Success: Designing Great Customer Experiences

A strong customer experience strategy is a key component of businesses that provide great customer service. This course will teach you about the various components of creating a customer experience (CX). These include technology and objectives, data analysis, stakeholder insight, and data analysis. Understanding the key components of CX will make your strategy more successful. You'll first learn …

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3
Customer Experience Design for Customer Success: Ensuring Customer Success
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Duration : 4 weeks
Price :₹2,842
Level :Advanced
Learn Type :Certification
Customer Experience Design for Customer Success: Ensuring Customer Success

Are you looking to increase repeat business and customer loyalty? It can be five times more expensive to acquire a customer than it is to retain an existing customer. Learning how you can keep them happy can help your business grow and increase profits.

This course will teach you how to nurture and cultivate your existing customer relationships in order to increase your retention rates. This …

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