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While the course along with its exam are free standing, it is also considered to be a part of the ITIL&reg; intermediate capability stream. The course is of 4 credits and is one of the credentials that allow students to eventually opt for the ITIL&reg; Expert Certificate in IT Service Management.
The exam comprises of eight, complex MCQs (multiple choice questions) which are based on different unique scenarios, which need to be completed within 90 minutes. Once the course is complete, then the student needs to take the exam and clear it. Those who clear the exam will be able to obtain the ITIL&reg; Intermediate Qualification: Operational Support and Analysis Certificate.
The course follows the accredited course syllabus as well as the certification process. It consists of practices exercises, tutorials, and exam practices, and is a trainer taught course.

Adrian des Rotours

Learn ITIL® Operational Support And Analysis (ITIL®-OSA)  by QuickStart and upskill your career by acquiring skills like ITIL Service Operation etc with Careervira.

ITIL® Operational Support And Analysis (ITIL®-OSA)

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This course will provide you with in-depth knowledge and understanding of industry practices used in service management according to the ITILA®, Service Lifecycle core publications.

ITIL® Operational Support And Analysis (ITIL®-OSA)

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