Course Report
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Course Features
Duration
5 days
Delivery Method
Online
Available on
Lifetime Access
Accessibility
Desktop, Laptop
Language
English
Subtitles
English
Level
Intermediate
Teaching Type
Self Paced
Course Description
Course Overview
Human Interaction
International Faculty
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
Prerequisites/Requirements
Have acquired the ITIL® Foundation Certificate in IT Service Management (or equivalent) as it needs to be submitted in document form at the time of admission
Attend a training course having the relevant accreditation
Be familiar with IT terminologies as well as service offerings and agreements relevant to their business Additionally, they should have practical experience of working with a service provides in the capacity of a service manager, while being responsible f
What You Will Learn
Incident management
Problem management
Access management
Application management
Technical management
IT operations management
Service desk
Request fulfillment
Technology and implementation considerations
Target Students
The course is intended to be undertaken by those who need in-depth knowledge and understanding of ITIL® Certificate in OSA processes and how these can be made use of for improving the quality of the service support provided by IT within an organization
Additionally, those IT Professionals, working in an organization that has adopted the adapted ITIL® and thus, needs to have information about while playing a part in contributing to the continuous service improvement program. It can also be undertaken by
Course Instructors
Course Reviews
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