Incident Manager

An Incident Manager formulates plans to resolve unforeseen contingencies that might arise in the future. They identify the problems accurately to efficiently utilize the resources in offering economical solutions. Incident Managers analyze and record the incidents to prevent them from occurring in the coming days.

Some important roles performed by incident managers in different capacities are:

• Operations Resilience Analyst: Analyses the threats and corrupt malware affecting the system network and offers a solution.
• Cyber Security Incident Manager: Works as a defense mechanism against all the threats in the cyber environment.
• Network Systems Analyst: Oversees the network designing, configurations, installing, servicing, and maintaining various servers in a specified network.

Various responsibilities taken up by an Incident Manager include the following:

• Providing technical support to the stakeholders whenever the need arises; Resolving technical issues related to software and applications to avoid and prevent similar circumstances in the future.
• All the incidents that appeared before the incident manager for getting resolved and their solutions must be properly recorded; This will help in the future for easy and quick resolution of problems.
• Planning the recruitment and training of the technical department employees; Organizing the policies and procedures required to implement the feasible solutions without failing to adhere to the legally established rules and regulations.
• Coordinating with personnel of other departments to resolve urgent issues as soon as possible; Communicating the possible impact of any incident to the associated stakeholders like government agencies, employees and shareholders.

The educational qualifications required to become an Incident Manager are:

• Bachelor’s Degree in Information Technology (IT), Engineering, Computer Applications, Management, Business Administration, or any related field.
• Post-Graduation in any relevant field is preferred.

The career advancement of an Incident Manager demands immense dedication, hard work, and experience to reach the highest position in the organizational hierarchy. For an Incident Manager to become the Director of Information Technology (IT) Services, it takes around ten to thirteen years. The intermedial positions in the pyramid include Changes Manager, Service Delivery Manager, Project Manager, Operations Project Manager, Senior Project Manager, Information Technology Manager, and Director of Program Management. Various alternative job profiles available to an Incident Manager at the time of transiting to another job are as follows:

• Business Analyst: Analyzes business processes and systems, identifying areas for improvement and recommending solutions for increased efficiency and profitability.
• Software Engineer: Designs and develops software applications, ensuring high performance, scalability, and usability.
• Consultant: Provides expert advice and guidance to clients, helping them solve complex business problems and achieve their goals.
• Customer Success Manager: Builds and maintains strong relationships with customers, ensuring their satisfaction and driving retention and growth.
• Data Analyst: Collects, analyzes, and interprets data, providing valuable insights and recommendations to support data-driven decision-making.
• Resiliency Analyst: Assesses and mitigates risks to ensure business continuity and resilience, developing strategies and protocols to handle potential disruptions.

More than 14 lakh cyber security incidents have been reported in India since 2021. With the advent of a new era of digitalization, India is prone to such attacks of technical nature, which demand the knowledge and proficiency of incident managers.
The Global Incidence Market Size is estimated to reach $52.7 billion by 2026. India is the third largest growing economy in the world due to many startups, multinational conglomerates, and enterprises, most of which carry out their operations in the technical arena. The security of the network used by these companies needs to be protected. The most efficient solution will be the hiring of Incident Managers.
The incidence market is set to grow by more than 20% annually. The larger the market, the more the requirement for specialists, which means higher employment of incident managers. Thus, a career as an Incident Manager is bright.