An Incident Manager formulates plans to resolve unforeseen contingencies that might arise in the future. They identify the problems accurately to efficiently utilize the resources in offering economical solutions. Incident Managers analyze and record the incidents to prevent them from occurring in the coming days.Some important roles performed by incident managers in different capacities are:<ul><li>Operations Resilience Analyst: Analyses the threats and corrupt malware affecting the system network and offers a solution.</li><li>Cyber Security Incident Manager: Works as a defense mechanism against all the threats in the cyber environment.</li><li>Network Systems Analyst: Oversees the network designing, configurations, installing, servicing, and maintaining various servers in a specified network.</li></ul>

More than 14 lakh cyber security incidents have been reported in India since 2021. With the advent of a new era of digitalization, India is prone to such attacks of technical nature, which demand the knowledge and proficiency of incident managers. The Global Incidence Market Size is estimated to reach $52.7 billion by 2026. India is the third largest growing economy in the world due to many startups, multinational conglomerates, and enterprises, most of which carry out their operations in the technical arena. The security of the network used by these companies needs to be protected. The most efficient solution will be the hiring of Incident Managers. The incidence market is set to grow by more than 20% annually. The larger the market, the more the requirement for specialists, which means higher employment of incident managers. Thus, a career as an Incident Manager is bright.

How to Learn

Various responsibilities taken up by an Incident Manager include the following:<ul><li> Providing technical support to the stakeholders whenever the need arises; Resolving technical issues related to software and applications to avoid and prevent similar circumstances in the future.</li><li> All the incidents that appeared before the incident manager for getting resolved and their solutions must be properly recorded; This will help in the future for easy and quick resolution of problems.</li><li> Planning the recruitment and training of the technical department employees; Organizing the policies and procedures required to implement the feasible solutions without failing to adhere to the legally established rules and regulations.</li><li> Coordinating with personnel of other departments to resolve urgent issues as soon as possible; Communicating the possible impact of any incident to the associated stakeholders like government agencies, employees and shareholders.</li></ul>

Roles & Responsibilities

Average take home Salary for a Incident Manager in India is around $13413 per year

Salary Breakup

Incident managers are responsible for identifying emerging incidents and ensuring their prompt resolution. Their primary responsibility is to address and solve service failures as quickly and effectively as possible. These managers work with the team directly associated with the malfunctioning process (as well as other relevant personnel) to identify the inciting incident and develop potential solutions. Once the issue has been resolved, the incident manager works with the team to establish procedures to prevent similar incidents from occurring in the future. In addition to responding to these situations, incident managers work proactively to test and identify possible issues through walk-throughs, simulations, and other testing methods; they are then responsible for suggesting preventative process changes. Incident managers must report issues, progress, and proposals for process changes to their supervisors and other managers.

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Incident Manager

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