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Customer Experiences with Contact Center AI - Dialogflow ES

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Total Duration
5 Hours

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with …

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Courses in this Learning Path
1
CCAI Conversational Design Fundamentals
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Duration : 73 minutes
Price :₹1,499
Level :Beginner
Learn Type :Certification
CCAI Conversational Design Fundamentals

This course will teach you how to create customer conversational solutions with Contact Center Artificial Intelligence. This course will introduce you to CCAI, its three pillars (Dialogflow Agent Assist and Insights), as well as the concepts behind conversational experiences, and how they influence the design of your virtual assistant. This course will prepare you to design intelligent …

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2
Virtual Agent Development in Dialogflow ES for Citizen Devs
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Duration : 73 minutes
Price :₹1,499
Level :Intermediate
Learn Type :Certification
Virtual Agent Development in Dialogflow ES for Citizen Devs

Welcome to "Virtual Agent Development with Dialogflow ES For Citizen Devs", which is the second course in our "Customer Experiences with Call Center AI" series. This course will teach you how to create customer conversational solutions with Contact Center Artificial Intelligence. Dialogflow ES will be used to create virtual agents. The Dialogflow ES simulator will allow you to test them. This …

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3
CCAI Virtual Agent Development in Dialogflow ES for Software Developers
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Duration : 76 minutes
Price :₹1,499
Level :Intermediate
Learn Type :Certification
CCAI Virtual Agent Development in Dialogflow ES for Software Developers

"CCAI Virtual Agent Development with Dialogflow ES For Software Developers" is the third course of the "Customer Experiences With Contact Center AI” series.This course will teach you how to use Dialogflow ES to create a Firestore instance for customer data storage, as well as how to implement cloud functions to access that data. Learner's virtual agents can read and write customer data and are …

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4
CCAI Operations and Implementation
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Duration : 81 minutes
Price :₹1,499
Level :Intermediate
Learn Type :Certification
CCAI Operations and Implementation

Welcome to "CCAI Operations and Implementation", fourth course in "Customer Experiences With Contact Center AI" series. This course will teach you how to integrate conversational solutions into your existing contact center software and create a framework for human agents assistance. It also teaches you how to implement solutions securely and efficiently. This course will introduce you to Agent …

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